L-Soft assigns an engineering team to work with your organization's LISTSERV needs. The process begins with research of your needs and establishment of the Statement of Work (SOW) with an estimate of hours to complete the assignment for you. The hourly rates apply to all work done, including the SOW custom pre-study.
After establishing your needs, the statement of work is signed, and your service is scheduled. L-Soft's engineering team works with you remotely. Current rates apply to all assignments. Customer shall be responsible for obtaining copies of current license file(s) prior to install.
The services do not include general IT systems administration or management consulting. The services do not include content creation, such as LISTSERV Maestro templates.
The Consulting Statement of Work (SOW) continues to be the agreement for work performed by L-Soft for our Customers. The SOW is signed by both organizations, L-Soft and the Customer. The SOW provides a detailed description of the work to be performed by L-Soft and by the Customer. The SOW stipulates a defined scope of work; requests outside of the agreed scope require a new SOW. Once the scope of work has been completed, further support is turned over to the Technical Support team, who provide technical assistance to Customers with current maintenance contracts in place.
L-Soft Consultant(s) and the Customer representatives are expected to abide by certain best practices during on ongoing contract. The following expectations will be met by both parties:
The conference call may be set up (Microsoft Teams, Skype, Zoom, Go-To-Meeting, etc.) by either L-Soft or the Customer. Conference calls are dependent on the availability of the Consultant.
LISTSERV is a registered trademark licensed to L-Soft international, Inc.
See Guidelines for Proper Usage of the LISTSERV Trademark for more details.
All other trademarks, both marked and unmarked, are the property of their respective owners.