EASE Support Options

EASE Support Options

EASE customers are automatically entitled to free technical support from L-Soft, which provides speedy, personal assistance from our support staff. The support package also includes anti-virus protection, which protects your email lists from harmful computer viruses.

Additional services, including training and consulting and our new 24x7 assistance service, are available upon request. Please contact your sales representative for more information.

L-Soft Sales

L-Soft Sales


When is Coverage Available?

Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during L-Soft holidays. View a list of L-Soft holidays.

What is Your Response Time?

During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.

L-Soft Technical Support Address

(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)

EASE Technical Support

Technical Support


Technical support for EASE Home customers is only available through the EASE-HOME support forum.

EASE Home Support Forum

EASE Home Support Forum
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EASE Overview Feature Checklist
Service Pricing Support Options Renewal Details
EASE Demo Request Information

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